Warranty & 60-Day Guarantee
Every product bought from Nitecore Singapore carries a manufacturer warranty of one to three years depending on the product, plus 60 days to change your mind. Claims are handled at our own service centre in Ang Mo Kio. Nothing gets shipped overseas, and you deal with the person doing the work.
What you get
A one to three year manufacturer warranty. The length depends on the product. If it develops a fault inside that window, we repair or replace it under Nitecore HQ's manufacturer warranty terms.
60 days to change your mind. Send back any full-priced item within 60 days of delivery with your order number and we'll refund you in full. Clearance items and apparel are excluded.
Service in Singapore, not overseas. Your order confirmation is your proof of purchase. No international shipping, no foreign-language support tickets, no proof-of-purchase disputes with a distributor in another country.
How to make a claim
- Email us. Send your order number and a description of what the light is doing, or not doing, to hello@nitecorelights.com. A short video of the fault usually saves a trip.
- We'll tell you what it is. Some faults are a known fix and get solved in the email. Otherwise we'll confirm whether it's a warranty repair or a replacement.
- Get it to us. Post it in or drop it off at The Workshop, 5008 Ang Mo Kio Ave 5, #04-09 Techplace II, Singapore 569874.
- We test, fix and return it. We bench-test the unit, repair or replace it, and send it back to you.
Not sure whether your fault is covered? Email and ask. We'll tell you straight rather than have you post a light across the island for nothing.
Bought your Nitecore somewhere else?
If it came through our authorized channel, you're covered by the same warranty. That includes the 20+ authorized shops across Singapore that we supply — warranty claims from those shops route back to our service centre.
If it came from a grey importer, Nitecore HQ does not honour the warranty on that unit and neither can we. We can still quote you a paid repair if the product is fixable. Here's how to tell the difference before you buy.
Talk to us
Email: hello@nitecorelights.com
Phone: +65 6816 6656 during business hours
Service centre: The Workshop, 5008 Ang Mo Kio Ave 5, #04-09 Techplace II, Singapore 569874
Entity: Nitecore Singapore Pte Ltd, UEN 201914760W
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